What should I do if I receive a damaged issue?
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We replace any damaged issue free of charge. Just send us back your damaged issue and contact our Customer Care Team. It might be also a good idea to mention the problem to Royal Mail.
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- For subscribers starting with issues 2, 3 or 4, with your first delivery you will receive 2 issues (1 FREE) with Yarn, a Yarn Bag, a Travel Bag and a Hook Wrap. For subscribers starting at issue 1, please note that you will receive issue 1 with your first delivery and with your 2nd delivery you will receive 2 issues (1 FREE) and the above gifts.
- Issue 1 comes for the special price of £0.99 (€1.50/A$2.95/R9.95), Issue 2 at £1.99 (€3.50/A$4.95/R19.95) and Issue 3 onwards at £2.99 (€4.99/A$7.95/R29.95).
- If you choose to pay by Direct Debit or Debit / Credit Card, you will receive a Crochet Tidy with your 2nd delivery (or with your 3rd delivery for subscribers starting with issue 1). Please note, ROI customers are unable to pay by Direct Debit.
- With your 3rd delivery, you will receive a Complete Evening Scarf Kit as a special gift. For customers starting with issue 1, this will be delivered with your 4th delivery.
- Thereafter you will receive 4 issues packed together every four weeks at the price of £2.99 (€4.99/A$7.95/R29.95) per issue (free postage and packaging).
- As a subscriber, you will automatically receive binders as they become due at £4.99 (€9.50/A$14.95/R49.95) each.