Answered Questions

The tension of your foundation chain is too loose. If you practise making a chain of 24 a few times, trying to make it tighter, you should start to get closer in measurement to 13cm. It is very common as a beginner to struggle with getting the tension right and it needs lots of hard work but it is really worth it in the end!

We give online stockists for the yarn used in each project in a box (usually found on Questions & answers, page 2) in every issue. It is more difficult for us to give reliable advice on stockists in specific areas but it is worth popping into your local yarn/craft/haberdashery shop with a list of yarns you need and asking what they have in stock and if they can suggest decent alternatives.

The yarn is sourced by THE ART OF CROCHET just for the throw and is not available for sale elsewhere. We also created the colour palette when designing the throw and so it is not similar to anything on the market. Every issue comes with more yarn than is needed for each square so you should build up quite a stock over the course of the collection.

The yarn is 100% acrylic and is equivalent to double knit in weight.

Definitely DON'T throw it away - you'll need the left over yarn for some of the squares later in the series.

We have had a few of you asking about this so will include some projects in the series.

There most certainly will! We'll be including patterns later in the series.

Yes! We will be including several children's item projects (including clothing) in the series.

All of the techniques and instructions work whether you hold the hook in your left or your right hand. As the techniques and instructions are written for holding the hook in your right hand, you would have to substitute reading 'right' for 'left' and vice versa throughout. For visual guidance you can hold any illustration up to a mirror to see the left-handed technique.

We give online stockists for the yarn used in each project in a box (usually found on Questions & answers, page 2) in every issue. It is more difficult for us to give reliable advice on stockists in specific areas but it is worth popping into your local yarn/craft/haberdashery shop with a list of yarns you need and asking what they have in stock and if they can suggest decent alternatives.

The yarn is sourced by THE ART OF CROCHET just for the throw and is not available for sale elsewhere. We also created the colour palette when designing the throw and so it is not similar to anything on the market. Every issue comes with more yarn than is needed for each square so you should build up quite a stock over the course of the collection.

Your throw will be complete in 120 issues.

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Jarrow
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A parcel kept more than 7 days means acceptance and the invoice should be paid promptly.

We will replace all your issues with the correct copies. In order for us to arrange for a replacement, send back the wrong(s) issues and contact our Customer Care Team via the Customer Care hotline or email. If you email the team, please include your name and subscription reference in the subject line.

We replace any damaged issue free of charge. Just send us back your damaged issue and contact our Customer Care Team. It might be also a good idea to mention the problem to Royal Mail.

You will receive your early bird gift and 1st free gift with your first delivery and your 3rd free gift with your third delivery (unless stated otherwise). If you still haven’t received your gifts, you should first check with your local postal sorting office in case they have been taken there, if they are not there then please contact our Customer Care Team who will be more than willing to help you.

Our Customer Care Team can resolve this for you either over the phone or by email. If you email the team, please include your name and subscription reference in the subject line.

No, sorry, but if you’d like to subscribe you can do so via our 'subscribe' page. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.

Within seven days of receiving your request to subscribe, you will receive a confirmation welcome letter. This contains your order reference number and details of your subscription. If you haven't received a welcome letter after three weeks, then please contact our Customer Care Team. If you email the team, please include your name in the subject line.

(If you subscribed online, you will receive a confirmation email before your letter, within 48 working hours of placing your order. If you do not receive this email, please contact our Customer Care Team since there may have been a problem receiving your order.)

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If you choose to pay by Direct Debit or Debit / Credit Card, you will receive a Crochet Tidy with your 2nd delivery (or with your 3rd delivery for subscribers starting with issue 1).

With your 3rd delivery, you will receive a Complete Evening Scarf Kit as a special gift. For customers starting with issue 1, this will be delivered with your 4th delivery.

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